Richard A. Johnson

Independent Contractor Chicago, Illinois
Consulting and Development July 2003 to August 2008

Performed consulting and development services for various companies throughout the Chicagoland area. Jobs consisted of system architecture design and development, web page development, system maintenance and administration, and software development.

PC Upgrades Plus Palatine, Illinois
Systems Engineer November 2002 to July 2003

Designed, installed, managed and maintained server, desktop, and network systems for various clients with as many as 1,000 internal users and 100 external users. Supervised and assisted teams performing systems setup; daily backups; connectivity, hardware, and software troubleshooting; network virus inoculation; and file/print/terminal server and workstation performance optimization, repair, and configuration.

CompUSA Naperville, Illinois
Technical Manager December 2001 to November 2002

Managed a small group of computer support technicians for the store’s repair facilities. Assisted in the daily tasks involving PC, Mac, and printer diagnostics and repair. Accomplishments include, but are not limited to:

• Became one of the top five tech shops for the store in the United States by greatly increasing revenue not only for the tech shop but also the entire store. Technicians made up the top three sale’s people for the store.
• Increased the customer base more than two-fold due to creating respect and trust not only with the shop but with the technicians as well.
• Employee of the month recognition on numerous occasions. All monies earned for this feat, were utilized to award the technicians in the shop.
• Upon announcing my departure, a majority of my clients were interested in following me to my next adventure and some even awarded me with gift certificates.

Third Coast Networks Chicago, Illinois
Consultant - Systems Engineer August 2001 to December 2001

Assisted with daily service provider tasks, consisting of support for web sites, T1 connections, and large scale email systems. Installed, setup, managed and maintained Windows 2000 and Sun Solaris Servers utilizing DNS (Bind & Active Directory), IIS, Apache, MySQL, MSSQL, DHCP, E-Commerce as well as routers and various other types of system equipment.

AT&T Lisle, Illinois
Data Center Technician August 2000 to August 2001

Assisted in the design, installation, management, and maintenance of a 130,000+ square foot web hosting data center utilizing four Cisco 12012 Gigabyte Switch Routers for an OC-192 Sonet connection. Installed, tested, and maintained various copper and fiber connections. Installed, setup, and maintained Microsoft, Sun Microsystems, and Linux operating systems and hardware. Assisted in daily operations insuring minimal downtime, providing constant intrusion detection, custom data backup services, and class leading customer support. Accomplishments include, but are not limited to:

• Assisted in setting up the core infrastructure in less than three months, which was two months quicker than planned, therefor allowing customers to switch to the new system with zero downtime.
• Nominated by fellow teammates to manage the second shift as well as take over all operations involved with the Sun Storage Enterprise Solutions which consisted of numerous Sun E10K machines.

TAVA Technologies Westmont, Illinois
Systems Engineer - Manager July 1998 to August 2000

Designed, installed and tested SAP, ERP, and Controls Automation Networks. Created software that would allow various network systems to inter-operate with each other. Managed the Midwest Network Operations, overseeing Microsoft Proxy Servers, Microsoft Exchange Servers, as well as print and file servers. Maintained more than 100 systems consisting of Microsoft Windows NT, Linux, and Sun Solaris. Managed multiple projects ranging from a simple $100,000 controls automation system to multi-million dollar Y2K compliancy service projects. Key accomplishments include, but are not limited to:

• Promoted to Project Manager, in less than four months, to manage various accounts ranging from $100,000 upwards of $2,500,000.
• Promoted to Engineering Manager, becoming the youngest manager in the companies 15 year history All of this after only working a year in a field with no prior experience.
• Elected by the company and Iconix to aide in the design and development of a new Human Machine Interface (HMI) development suite. Assisted in the development of a plugin environment that allowed end users to create customized control modules.

United States Navy
Combat Engineer (Gunner's Mate) December 1993 to July 2008

Worked in various environments on systems which included hydraulics, pneumatics, electronic, and computer equipment.

• Achieved accelerated advancement by being the number one student in the Gunner’s Mate "A" school.
• Nominated to lead significant security events including a Presidential Security Detail, Top Secret Aircraft Security Detail, and more.
• Received an honorable discharge as well as other numerous awards and medals during my tenure.

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