Blog Post

Promise me you won't fail like this

UPDATE: after just over 2 days, all of my whining may have paid off. I woke up 12/15 to find my GMail working again. I would like to think a Google employee who contacted me on Twitter got it fixed or at least escalated for me.

If you can’t read what that says, here it is:
Temporary Error(500)
We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.

Well, 2 days later, not a few minutes, it is still dead. So I did what everyone else would do in a situation like this, I head to Tech Support. Yeah, like you, I couldn’t find a clear tech support channel either. I did find a bunch of documentation that didn’t pertain to the situation, and what documentation I did find, didn’t help the situation. Well, luckily I found a contact link, actually I found 2, maybe 3, different contact links, to report the issue. So I did, all 3 times. I waited with another email account, thanks Yahoo! for working! And I am still waiting, over 24 hours later. Next step, the amazing Google Forums, or whatever the hell they call that.

So I post my problem initially with a subject of Temporary Error(500) – Numeric Code: 93. This didn’t even draw in a response. So, I did something I can’t stand, I said screw bumping the thread, let me create one with a subject that shows a little panic. I added the info they asked for, I told them everything I have gone to from Google and GMail to rectify the situation, and none of it works. Wouldn’t you know, my subject draws someone in, and their first response is:

Did you check this link? Have you done this?

At this point I have steam coming out of my ears. How in the hell could you ask me that question if you read my initial post? How? I don’t get it? Supposedly this person is a ‘Level 4’, whatever the hell that means. I think they give you a level by the amount of posts you get. I did a little research on this person, and wouldn’t you know it, they are doing the same shit in every one of the other HELP ME! posts in the forums. Oh, this is part of the reason I can’t stand forums.

I have done everything. I hit Twitter, messaged people who work on GMail, everything, except fly to Mountain View and grab the first ass I saw riding some foldable bicycle coming out of one of their numerous gyms or campus hot spots there, and choking them until my GMail worked again. So now I have resorted to my blog, and I am hoping that just 1 of the 3 people who read my blog, knows someone who knows someone.

I am seriously at a standstill here. Everyone of my email addresses forward to my GMail account. It is kind of like my digital lifeline. I have a few major tasks, one including Christmas presents and lists, that I have to do like yesterday, but I can’t. I have an Android that is damn near useless to me right now, except for Angry Birds and Bubble Blast 2.

OK, so to my other point. What ever we all do with this wonderful world of free and open source software, lets never get this bad when it comes to getting some sort of support for a free product. Yes, we have docs, we have forums, we have IRC, and we have, well we have everything one needs to get something fixed. I don’t think in all of my years of working on Linux, Ubuntu/Kubuntu, KDE, you name it, I have had to wait a day, let alone 2 or more, to get something fixed. Well, get something fixed that is as important as your email. If you want to make sure you don’t fail with your product, just head over to GMail support, look it over, and promise not only yourself, but everyone of your users, that you will never be like that!

OK, my venting, or dribble, is done here. Everyone enjoy your day and the rest of your week!

NOTE: I have another GMail account for cycling stuff that works perfectly. I have tried no less than 6 other browsers, 2 other operating systems, cleared cache, history, cookies, and candy bars.

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