Promise me you won't fail like this

UPDATE: after just over 2 days, all of my whining may have paid off. I woke up 12/15 to find my GMail working again. I would like to think a Google employee who contacted me on Twitter got it fixed or at least escalated for me.

If you can’t read what that says, here it is:
Temporary Error(500)
We’re sorry, but your Gmail account is temporarily unavailable. We apologize for the inconvenience and suggest trying again in a few minutes.

Well, 2 days later, not a few minutes, it is still dead. So I did what everyone else would do in a situation like this, I head to Tech Support. Yeah, like you, I couldn’t find a clear tech support channel either. I did find a bunch of documentation that didn’t pertain to the situation, and what documentation I did find, didn’t help the situation. Well, luckily I found a contact link, actually I found 2, maybe 3, different contact links, to report the issue. So I did, all 3 times. I waited with another email account, thanks Yahoo! for working! And I am still waiting, over 24 hours later. Next step, the amazing Google Forums, or whatever the hell they call that.

So I post my problem initially with a subject of Temporary Error(500) – Numeric Code: 93. This didn’t even draw in a response. So, I did something I can’t stand, I said screw bumping the thread, let me create one with a subject that shows a little panic. I added the info they asked for, I told them everything I have gone to from Google and GMail to rectify the situation, and none of it works. Wouldn’t you know, my subject draws someone in, and their first response is:

Did you check this link? Have you done this?

At this point I have steam coming out of my ears. How in the hell could you ask me that question if you read my initial post? How? I don’t get it? Supposedly this person is a ‘Level 4’, whatever the hell that means. I think they give you a level by the amount of posts you get. I did a little research on this person, and wouldn’t you know it, they are doing the same shit in every one of the other HELP ME! posts in the forums. Oh, this is part of the reason I can’t stand forums.

I have done everything. I hit Twitter, messaged people who work on GMail, everything, except fly to Mountain View and grab the first ass I saw riding some foldable bicycle coming out of one of their numerous gyms or campus hot spots there, and choking them until my GMail worked again. So now I have resorted to my blog, and I am hoping that just 1 of the 3 people who read my blog, knows someone who knows someone.

I am seriously at a standstill here. Everyone of my email addresses forward to my GMail account. It is kind of like my digital lifeline. I have a few major tasks, one including Christmas presents and lists, that I have to do like yesterday, but I can’t. I have an Android that is damn near useless to me right now, except for Angry Birds and Bubble Blast 2.

OK, so to my other point. What ever we all do with this wonderful world of free and open source software, lets never get this bad when it comes to getting some sort of support for a free product. Yes, we have docs, we have forums, we have IRC, and we have, well we have everything one needs to get something fixed. I don’t think in all of my years of working on Linux, Ubuntu/Kubuntu, KDE, you name it, I have had to wait a day, let alone 2 or more, to get something fixed. Well, get something fixed that is as important as your email. If you want to make sure you don’t fail with your product, just head over to GMail support, look it over, and promise not only yourself, but everyone of your users, that you will never be like that!

OK, my venting, or dribble, is done here. Everyone enjoy your day and the rest of your week!

NOTE: I have another GMail account for cycling stuff that works perfectly. I have tried no less than 6 other browsers, 2 other operating systems, cleared cache, history, cookies, and candy bars.

Posted in Personal | Tagged , , , , | 25 Responses

Ubuntu Chicago Maverick Release Party Today!

Ubuntu Chicago LoCo Team

Maverick Release Party

Today! Sunday, November 21, 2010 from 3PM until 6PM

Pumping Station One
3354 N. Elston
Chicago, IL 60618

View Larger Map

Please stop by and say hi. We will have some snacks, some CDs, and a lot of fun! Hope to see you there!

Posted in Linux | Tagged , , , , | Leave a comment

Linux Software Developer Required

My buddy Curtis is at it again with his awesome company, Bluecherry. For those of you who don’t know what Bluecherry is, a quick introduction. Bluecherry is a US based company out of the sticks in Missouri. They specialize in creating high quality Linux supported video capture cards as well as surveillance software. Those of you who work in a tight-security data center might be familiar with the Windows surveillance systems that out there, since more than likely you are hosting those servers as well. Well Bluecherry lightens the load by supplying the same type of equipment, just in a Linux environment.

Well Curtis hit me up on IRC this evening, and it seems my previous post where he was looking for a Qt dev worked out well for him. He asked me again to help out, and of course I am more than happy. Seems I am doing better at getting other people employed than I am with getting myself employed. Oh well.

This time around they are looking for someone who can hack on drivers and the kernel for their equipment, as well as a little bit more. I know the salary is competitive, the atmosphere is great, and if it is warm, you can wear shorts. My type of job, except for the fact I couldn’t hack myself out of a wet paper bag when it comes to creating drivers. Here is a quick breakdown on what they are looking for:

  • Prior experience in Linux based software design / implementation including design
  • Extensive knowledge of Ubuntu, including building / maintaining Debian packages
  • Extensive knowledge of the Video4Linux2 and ALSA sound API
  • Prior experience with gstreamer and RTSP
  • Prior experience with SQLite, Postgres and Mysql
  • Excellent verbal and written communication skills
  • Linux operating system development (device and kernel level) recommended
  • Strong knowledge of C, PHP, Javascript required. Knowledge of Perl and Python suggested
  • Strong knowledge of Apache2 and prior experience in writing PHP modules
  • Played a leading role in the design and develop of previous client / server based applications
  • Previous work with and understanding of working with video / audio formatting / codecs including MPEG4 and H.264
  • Internet and operating system security fundamentals
  • Sharp analytical abilities and proven design skills
  • Strong sense of ownership, urgency, and drive
  • Demonstrated ability to achieve goals in a highly innovative and fast paced environment

Sound like your type of job? If so, head on over to the Monster page for the position, Linux video surveillance software developer. In the past Curtis was looking for someone in the US to fill this position. And just so you know, you don’t have to live in Missouri, but if you happen to live in any of the US time zones, then you would be a groovy candidate. I do happen to know they are using Qt as well as Ubuntu (cough, someone get him on Kubuntu fast!) so I am sure knowing a little of that wouldn’t be to bad either, but I am sure it isn’t necessary.

There are great perks, so hurry up while it lasts!

Posted in Development | Tagged , , | 5 Responses
  • Archives